01/03
Review response engine
Every Google, Yelp, and Facebook review answered in your brand voice within minutes, per location, with a manager approval step for anything under three stars. Replies reference the actual visit from your job record.
For brands with dozens to hundreds of locations
The platform answers public reviews in your voice within minutes, across every location and platform, and turns the intent hidden in reviews and calls into a ranked lead queue for each site.
Built for: Owner, COO, or head of marketing at a multi-location brand
The problem
At ten reviews a location a month, a 90-location brand receives more than ten thousand public customer messages a year. Most brands answer a fraction of them, late, in a voice that varies by manager. The buying signals inside those reviews never reach sales. A buyer valuing your company reads the same pages your customers do.
What we run for you
Each workflow below is live for a client and measured. Start with one, add the next when the first is paying for itself.
01/03
Every Google, Yelp, and Facebook review answered in your brand voice within minutes, per location, with a manager approval step for anything under three stars. Replies reference the actual visit from your job record.
02/03
Buying intent detected in reviews, calls, and CRM activity, pushed to sales as a ranked queue.
03/03
Every recorded call scored against your scorecard within the hour, with the evidence quote and a coaching note per agent. Scores are calibrated against your senior QA analysts and the agreement rate is reported monthly.
Proof
For your team
Explore the approach for your team, role, or use case.
The engine answers each Google, Yelp, and Facebook review within minutes in your brand voice, referencing the visit from your job record, and holds anything under three stars for the branch manager. It ran at 99.8 percent response across 200+ locations.
Explore this solutionThe engine drafts a reply for every review that follows the privacy rule by design, in each office's voice, and routes clinical or billing complaints to a person before anything is published. It runs inside your HIPAA controls.
Explore this solutionReviews from every unit and platform are answered within minutes in the voice of that concept, and the ones that need a person, food safety, injury, legal, reach one within the hour. GMs approve from a queue instead of writing at midnight.
Explore this solutionThe platform reads reviews, call transcripts, and CRM activity for buying and churn intent, scores each signal, and pushes a ranked queue to the right location's sales or retention team. Your reps work the top of the list.
Explore this solutionEvery review answered in your voice within minutes with staff approval where it matters, and the buying signals in review text scored into your CRM as a ranked queue. Configured to your brand, your platforms, and your CRM by the engineer who built the original.
Explore this solutionThe cost of doing nothing
A few sliders, no email required. The estimate uses your inputs and the stated assumptions, nothing hidden, so you can check the math before you talk to anyone. Bring the numbers to the call and the roadmap does this math for your group, in writing.
Review response and lead scoring
Owner, COO, or head of marketing at a brand with dozens to hundreds of locations
Public customer conversations left unanswered every year
Every unanswered review is a public conversation your competitors can read. The response workflow answers all of them in your voice within minutes and turns buying signals in reviews into a ranked lead list for each location.
Pricing
One clinical appeals nurse costs about $94,500 a year. One unappealed inpatient denial can exceed $14,000. This is priced against those numbers, not against hours.
Multi-facility, inside your compliance boundary.
from $400,000 over 12 months
Includes up to 150,000 denials a month across all facilities
Written quote in the 48-hour roadmap. No assessment fee.
Appeals plus two more workflows across the revenue cycle.
$204,000 over 12 months
Includes up to 50,000 denials a month (calls or reviews on the adjacent workflows)
Every appealable denial, appealed.
$95,000 over 12 months
Includes up to 10,000 denials a month
The smallest tier. A group under 3,000 denials a month gets the same engine at the same price, well inside the limit.
Every plan carries the 90-day guarantee with term exit: two agreed numbers, fee pause if missed, and the right to end the term after 30 days' notice.
Usage above the plan limit is passed through at model cost with the invoice attached. Your monthly review shows cost per appeal, so there are no surprises.
12 months standard, starting at launch. A 36-month partner term with a locked price is offered after the 90-day guarantee period, once you have a number. Contracts are assignable to an acquirer at no charge.
All prices in USD.
FAQ
The response engine is configured to your brand voice and escalation rules, with a human approval step for the categories you choose. One deployment reached a 99.8 percent response rate across 200+ locations.
Get started
Thirty minutes on a call, then a written roadmap within 48 hours: the workflow, the systems it connects to, the price, and what doing nothing costs at your volume. Then fifty of your real denials, under NDA and BAA, drafted and scored by your reviewer before any fee.
Thirty minutes. You bring the leak and the volume; within 48 hours you receive a written roadmap covering the workflow, the integrations, the price, and the cost of doing nothing at your numbers.
You bring the leak and the volume. We map it to one workflow and the system it lives in.
The workflow, integrations, timeline, price, and the cost of doing nothing at your numbers. If the numbers do not support building, the roadmap says so.
Fifty real denials (or two hundred calls, or a week of reviews for adjacent workflows). You see the letters and the accuracy before any fee is committed.
Weekly releases into your environment, then the 90-day guarantee clock starts.
Prefer to write it down?
Starts are scheduled monthly. A signed roadmap holds a date.